Mountain Steals is an online store that offers discounts on outdoor gear and clothing, including items for hiking, camping, and skiing. The site promises big savings on well-known brands, making it appealing to outdoor enthusiasts. However, there are some concerns about its reliability, so it’s worth looking into customer experiences and the site’s overall reputation.
Trustworthiness and Reputation
Mountain Steals has received a lot of negative feedback on review sites like Trustpilot. Many customers have reported problems with their orders, such as receiving the wrong items or experiencing long delays in shipping. One review mentioned that a customer’s boots were tracked to the wrong location, and customer service was unresponsive. These issues contribute to doubts about the site’s reliability.
Customer Experiences and Feedback
Most feedback about Mountain Steals is negative. Customers have complained about orders that never arrived or took too long to deliver. Many have also criticized the customer service, noting that their questions or problems went unanswered. Some customers were disappointed with the quality of the products, which sometimes didn’t match the website descriptions.
Comparison with Other Retailers
Compared to other outdoor gear retailers, Mountain Steals struggles with reliability and customer satisfaction. Established retailers usually offer good customer service, clear return policies, and a reliable track record. In contrast, Mountain Steals has faced numerous complaints about order issues and poor service, making it a riskier choice for buyers.
Conclusion: Is Mountain Steals Legit?
Based on current evidence and customer reviews, Mountain Steals seems to be a risky online store. The poor ratings and reports of order problems suggest that shoppers should be cautious when buying from this site. It might be better to consider other reputable outdoor gear retailers that offer better customer service and more reliable shopping experiences.
Is This Outdoor Gear Retailer Legit?
Yes, the outdoor gear retailer is legitimate and is owned by Moosejaw, a well-known name in outdoor apparel. The site offers discounts on outdoor gear and clothing.
What Products Are Available?
They offer a variety of outdoor products, including clothes, footwear, and gear for activities like hiking, camping, and skiing. You’ll find popular brands such as The North Face, Black Diamond, and Columbia.
Are Prices Really Discounted?
Yes, prices are often significantly discounted, sometimes up to 70% off retail. They have regular sales and promotions, making it a good option for those looking to save on outdoor gear.
What Do Reviews Say?
Reviews are mixed. Some customers have had positive experiences with fast shipping and good products, while others report issues with order fulfillment, wrong items, and customer service. The average rating is around 2.8 out of 5 on various review sites.
What’s the Return Policy?
You can return or exchange items within 30 days if they’re in “sellable condition,” which means unworn, unwashed, and in their original packaging with tags attached.
How Long to Process Returns?
Returns and exchanges usually take 10-15 days to process. After processing, you’ll get a Return Confirmation Email, and refunds might take an additional 2-5 business days to show up on your credit card.
Can I Track My Order?
Yes, you can track your order by logging into your account on the retailer’s website or by contacting their customer service.
Is Shipping Free?
They offer free shipping on orders over a certain amount, usually $49. Check their website for details and current promotions.
Are There Alternatives?
Yes, there are several other options like Moosejaw, Steep and Cheap, Backcountry Gear, GearTrade, and Evo, which also offer outdoor gear and apparel at competitive prices.